HSBC is Canada’s leading international bank – there is no one like us in this market.
Our ability to bring our global experience and perspective to evolving trends and issues in Canada has been a tremendous benefit to our clients. With our offer of unique banking solutions, as well as an extensive global network, no one is better placed to support internationally minded individuals and businesses.
HSBC helps companies and individuals across Canada to do business and manage their finances internationally through three global business lines: Commercial Banking, Global Banking and Markets, and Wealth and Personal Banking.
It’s through this global connectivity that you will find yourself inspired, collaborating with colleagues not just locally but also across continents and cultures.
Wealth and Personal Banking
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.Key Objectives for Premier Officer: Principle Accountabilities:
Handle client’s inquiries relating to the Premier Relationship Management’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimize referrals to the Premier Relationship Management for routine transactions.
Has strong knowledge of the Premier Relationship Management’s portfolio of clients with the support of Customer Relationship Management Solution and analytical tools
Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact
Maintains a basic understanding and technical knowledge of relevant products and services
Support Premier Relationship Managements to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Communicate effectively and works well with other teams within the Branch, Call Center, HSBC Operations, Services and Technology, and other relevant partners that impact the client’s experience of HSBC; in order to ensure a consistent approach and application of Premier standards
Efficiently manages time in order to support different Premier Relationship Managements concurrently
Proactively identifies opportunities/issues and provides feedback to branch management and HSBC Operations, Services and Technology to improve products and service processes
Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs.
Promote an environment that supports diversity and reflects the HSBC brand.
Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards and regulatory requirements
Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling
Adhere to all relevant processes and procedures of the Group Compliance Policy and internal controls
Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times
Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
Complete other responsibilities, as assigned.
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
We’re doing our part to safeguard our customers and employees health, and taking extra steps to reduce the spread of COVID 19, including: