A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Assistant Customer Service Team Manager, General Banking Services
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Assistant Customer Service Team Manager, General Banking Services.
Lead a team to deliver quality phone banking services and initiate business opportunities for potential personal customers
Oversee GZC Phonebanking and Correspondence team to meet KPIs agreed in Service Level Agreement
Achieve the committed phone performance pledges and sales targets by strategic resources planning
Ensure all activities are in compliance with the requirement of the Bank and regulatory authorities
Manage and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 an advantage
Minimum 3 years of retail / phone banking experience; with knowledge of investment and insurance products a must
Willing to work shift hours
Strong customer service and sales orientation, with good communication and problem solving skills
Proficiency in both English and Chinese, with fluency in Putonghua an advantage
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.