Senior Analytics Transformation and CRM Manager (Fraud) - Hang Seng Bank (HK)

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 Job Description - Senior Analytics Transformation and CRM Manager (Fraud) - Hang Seng Bank (HK) (0000ET2T)

Job Description 

Senior Analytics Transformation and CRM Manager (Fraud) - Hang Seng Bank (HK) : 0000ET2T 




A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Analytics Transformation and CRM Manager (Fraud)

Customer Value Management

We are currently seeking high caliber professionals to join our team as Senior Analytics Transformation and CRM Manager (Fraud).

Principal responsibilities

  • Reporting into Head of Analytics Strategy and CRM, the jobholder will establish analytics functions in the retail banking on fraud risk mitigation by leading a team of data professionals according to the bank’s target operating model
  • Support holistic reviews on risk issues and control effectiveness, and deep dives into specific areas of focus and correlation based on the risk information identified
  • Develop control monitor and risk reporting for senior stakeholders to articulate the risk and controls including the investigation, remediation, prevention, identify the gaps and improvements
  • Master non-financial risk mitigation and effective control establishment based on risk appetite, through project and process design, and following the bank’s governance
  • Champion risk analytics process and system development from planning to execution, in close collaboration with a wide spectrum of internal and external stakeholders in the business, IT, three lines of defense subject matter experts, regional office, vendors as well as senior stakeholders of the bank




  • University Degree.  Business, Mathematics, Statistics, Analytics or a related discipline an advantage
  • Minimum of 10 years’ experience in retail banking environment, with at least 5 years’ experience related to risk management, transformation or process re-engineering discipline working with different business functions, first and second line of defensive functions
  • Proven experience to operate in a data-driven environment with extensive use of data analysis, to identify the data source, correlation and implications
  • Knowledge of the application of event triggers and advanced statistical technique an advantage. Proficiency in MS office.  SAS knowledge, SQL, Visualization tool a plus
  • Ability to challenge practices and gain consensus between legacy approaches and/or conflicting priorities, excellent problem-solving and influencing skills
  • Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience
  • Fluent in written and spoken English and Chinese
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.


Job Field

 : Branch and Retail Banking

Primary Location

 : Asia Pacific-Hong Kong-Kowloon-Mongkok


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 28-Oct-2020, 12:50:16 

Unposting Date

 : 26-Nov-2020, 23:59:00  

26 November 2020
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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